Established in 1984, Golden Tours is the leading sightseeing company in the UK.
Golden Tours are part of the international Gray Line family. We provide tickets
to well-known attractions as well as an extensive range of sightseeing tours, rail
products, evening tours, cruises, Paris by Eurostar trips - and much more. You will
travel in luxury air-conditioned coaches, escorted by a professional guide.
By purchasing your tickets in advance on Goldentours.com you will be applicable
to Golden Tours Best Price Guarantee, which means if you find the same tour or activity
sold for less, we will refund the difference. Terms and Conditions apply.
The benefit of buying attraction tickets in advance on Goldentours.com means you
are able to purchase tickets to different attractions at the same time. Many of
our entrance tickets are fast-track tickets so you can beat the queues and save
time on your holiday!
Please contact our customer services department at firstname.lastname@example.org
who will be happy to hear
your comments or alternatively you can write to us at: Golden Tours Limited, 156
Cromwell Road, London, SW7 4EF.
Your personal details are entirely secure. Your personal information is submitted
on a secure server with 128-bit SSL encryption and is used only in order to create
your ticket and/or contact you if there is any problem with your booking. Your details
will not be passed on to any third-party.
Absolutely, please call Golden Tours with your booking reference number and we will
give you the pick-up time and place.
If your group consists of 10 or more people, then please contact our Groups Department
who will be happy to assist you with your enquiry and see what we can arrange for
Unfortunately, we cannot accept tickets shown on a mobile phone or tablet. Clients
must ensure they have a ticket printed and this can be done for you at any of our
three visitor centres based in Victoria, Kensington or Leicester Square.
All the above brands are part of the same group and you can rest assured that you
are purchasing with London's leading sightseeing company.
Walk from the tube station towards the coach station and past Buckingham Palace.
Before you reach the coach station, you will see the 'Colonnade Walk' on the left.
Enter the walkway and turn left at the Subway sandwich store; the visitor centre
is behind the fountain.
Special offers are exclusive online offers and are unavailable over the phone. If
you have any questions with regards to the tour/activity our call centre will happily
be able to assist you with these.
Amendments can only be made to coach tours. Please call us 24 hours prior to your
tour's departure time and date. Amendments cannot be made to entrance tickets, theatre
tickets, Rail Trips or the Warner Bros Studio Tour.
For full and half day coach tours, a refund will only be made if you cancel over
24 hours before your tour. If you cancel later than this, you will not be refunded.
All fast-track entrance tickets, open top bus tours, theatre tickets, rail trips,
Warner Bros Studio Tours, Overnight Tours and lunch and dinner products cannot be
cancelled once booked.
To make payments through our website we accept MasterCard, Visa, American Express
and Maestro Online.
All you need is a letter written and signed by the card holder confirming that they
authorised this payment.
You will automatically receive an e-voucher to your email address. Please print
your voucher/ticket which contains your unique reference number. Please remember
to bring this with you on the day. You will not be allowed entrance to an attraction
without a valid ticket.
If you do not have a working printer you unfortunately won't be able to book online.
Please call our reservation team on +44 207 233 7030 to book your sightseeing tour
over the phone.
If there is any problem with your booking or payment details, we will contact you
on the telephone number or email address stated in your booking. Sometimes tours
may not operate due to insufficient numbers, and we may need to contact you to advise
you of any such changes.
If your voucher is not displaying following your booking, please contact us
requesting your ticket. On certain packages,
a message will be displayed indicating that the vouchers will be emailed to you
within 48 hours at your given email address. If you do not receive your vouchers
within the given time please
It's your choice. When making your booking, a checkbox will appear which states:
"please leave ticked if you wish to receive news, special offers or other information."
By leaving this box ticked, you are giving Golden Tours your consent to be sent
promotional material, which you can opt-out of at any time.
As per our Terms and Conditions, refunds on coach tours can only be made upto 24
hours prior to departure.
Gift certificates are valid for 12 months from the day of issue.
We offer a courtesy pickup service from over 60 central London hotels for our full
day coach tours. Please do give us a call and we can tell you where the closest
and most convenient pick-up point is.
Yes you can, however please call Golden Tours to confirm the pick-up location and
The driver has to adhere to strict legal and time restrictions and this restricts
the options that we can offer you. We can offer you a choice of three possible drop-off
points within central London (unless stated otherwise during the tour), all within
close proximity of underground stations.
Depending on the tour, our full day coach excursions generally return to London
between 6.30pm to 8.00pm, traffic permitting. Our unescorted train tours return
between 8.00pm and 10.00pm.
We are able to take only folding wheelchairs on our coaches. You will also be required
to climb the stairs on and off the coach with the assistance from your helper. Due
to health and safety reasons Golden Tours staff are not permitted to help you on
board the coach.
Due to the fast paced nature of the tours, and the fact there may be a lot of walking
involved, we do not recommend our tours to persons with limited mobility. Please
contact our reservations
who will be able to answer any queries you may have.
All entrances are included in the tour price unless otherwise stated.
Gratuities for your guide and driver (optional)
Any transfers to/from stations and pick up points unless specified on the tour page.
For coach tours we are able to offer you a 10% discount for the next tour you book
We offer options for coach tours with or without lunch. Our lunch venues are chosen
for their characteristically British cuisine.
Most locations have restaurants nearby, however this will restrict the amount of
time you have at the attractions.
Tours can have either a packed lunch or may entail stopping at a pre-booked venue.
Details are listed on the individual tour pages.
We cannot guarantee washroom facilities on board our coaches, however, we do make
regular stops en route and there are lavatories available at most attractions.
As you can expect some landmarks take more time to get to on coach tours and some
are more time-consuming than others. With this in mind, we have no set time for
the exploration of each attraction. Our tour guides are trained to watch how their
group progresses at each landmark and they adjust each tour accordingly. You should
keep in mind that some tours cover three landmarks over a single day, so there are
a limited number of hours in which to do a lot of sightseeing. Consequently, you
may not have an extensive amount of time to spend at each attraction.
You are permitted to take one piece of luggage on your coach tour, we advise customers
to keep personal and valuable items with them at all times. Any items left on the
coach are at left at your own risk. However, food and drink is not permitted on
You could lose your seat to a walk-up passenger. We encourage you to arrive at the
pickup point a minimum of 15 minutes before departure.
Any items we find on our coaches are taken to our office at Victoria and are kept
there for 72 hours before being destroyed or given to charity. Please call our office
on +44 207 233 7030 for any lost items.
Unfortunately, the seats are on a first come first served basis only and cannot
We can give you an approximate amount of time spent at each attraction. The overall
tour is at the discretion of the guide and can vary a little from time to time.
We offer the following tours on Mondays, Wednesdays and Saturdays only in Spanish:
- Historic & Modern London
- Total London Experience
- Sights & Sounds of London
- Windsor Bath & Stonehenge
- Tour Bath, Stonehenge & Salisbury
- Tour Oxford, Stratford, Cotswolds & Warwick castle
- Leeds Castle, White Cliffs of Dover, Greenwich & River Boat Ride
We do not offer any tours in other European languages.
Each month has a different itinerary. Please call Golden Tours for details.
The tour to Blenheim Palace and the Cotswolds runs only in the summer, April to
September on Sundays and Wednesdays.
Windsor Castle, Roman Baths and Pump Room, Stonehenge with Picnic Lunch Tour is
an all-inclusive tour, with all admission fees paid for.
Discover Stonehenge, Bath and Windsor Tour does not include any admission fees to
any of the attractions, however admission tickets for the attractions can be bought
on day of your tour.
If you've booked to visit the Roman Baths & Pump Rooms, you leave yourself very
little time to explore the rest of the city. However, if you haven't booked the
Roman Baths & Pump Rooms you can explore the city at your own pace and only need
to return to the coach at the allocated time.
We do not offer a guided tour of the city.
Please give us a call and we'll transfer you to the IT department who will be able
to sort this out in no time.
We will all be subject to the same restrictions as all other tourists. You do get
to take pictures of Stonehenge from around 10 yards away.
Entry requirements change from time to time. You may well need a visa. Please note
that it is your personal responsibility to confirm this with the country in question.
No. The return times cannot be changed.
Yes you can, however you will need to let us know ASAP so that we can arrange it
The journey time is approximately 30 minutes using a metro or a taxi. Your hotel
is in the centre of Paris and we do not offer you a pick-up or drop-off service.
The seats are reserved as per the entrance tickets and we only have slots of 3.5
hours available. We request that you return on your allocated bus.
We only offer the package deal - transportation plus tickets to the Warner Bros.
Studio Tour London. If you want to make your own way to the studios you can choose
to do that. The price will remain the same.
If you prefer not to the pay the full price then please refer to Warner Bros. Studio
Tour London's office site to purchase tickets only.
The only discount we can offer you at this time is that you can take your carer
with you for free.
The Warner Bros. Studio Tour London only sells the ticket. We offer you the ticket
and transport to the Studios. This saves you the hassle of finding your way there.
We would suggest that you buy as soon as you know that you'd like to travel to ensure
availability. If you plan on visiting during peak times, such as school holidays,
we advise that you plan well in advance. If you are lucky you may get tickets even
as late as two weeks before visiting. During off peak times you may even be able
to book two days in advance.
Absolutely! Tickets can be purchased at any of these centres - Victoria, Kensington
or Leicester Square. We are open 7 days a week.
Please visit the relevant tour page and you will see various links to the map and
timetable for our open top bus tour service.
Please refer to our lost and found department at the Victoria visitor centre
Yes, that's absolutely fine.
Absolutely, you can start at a stop that is most convenient for you.
The blue route goes around central London and around Knightsbridge. The yellow routes
are courtesy pick-up services. The red route goes to the Docklands. You do not need
to book a specific route.
Yes you can. In order to amend the date you will need to come to any of our three
visitor centres located in Victoria, Kensington or Leicester Square.
London Eye is a standard ticket; however you benefit from priority entrance for
The validity of the 48 hour bus tour is for 48 continuous hours, two consecutive
If you cannot see any staff at the bus stop, then you can pay in cash on board the
Please use the washroom before embarking on the journey. Once you get off the bus
you cannot get back on it.
The tour ticket on the relevant day is all you need to show as proof to receive
your free walking tour and boat ride.
The last bus for the day departs from stop 1 at 16:30. However, you can still catch
a bus from Victoria between 16:45 to 19:45 but these are only Kensington area drop-off
buses and this only includes stops 8,9,10,11,12, finishing at stop 51.